AREA PREPARATION
Before we commence, we prepare by protecting all delicate areas and items surrounding the area to be cleaned once on-site. We also prep any items of furniture that need to be moved.
With 15 years of trading, 5 Star Floor Care always aiming set the standards as market leaders in the floor care industry. Dedicated to constantly updating our skills, knowledge, and training as well as our technical procedures and equipment. We are very proud and committed to offering you a comprehensive range of floor care services. These are in line with the current British standards and practices.
A risk-free, 100% satisfaction guarantee on all of our services is available due to our confidence that you will be another one of our thousands of delighted customers. Also providing a money-back guarantee on selected cleaning and restoration services and certified by The Clean Trust, our associations are as follows:
When you are not happy with our services and we fail to deliver the result that we have promised you, we will return to your premises and rectify the issue completely free of charge.
If you have given us sufficient opportunities to rectify the problem and we have not delivered, we will offer you a full refund for the work that you are not satisfied with. Please see our terms and conditions below.
Please read our terms and conditions below before proceeding with any of our services.
Customers may reschedule or cancel appointments made with us by giving us a minimum of 24 hours’ notice. However, the customer agrees that we reserve the right to charge the customer a £45 cancellation fee for:
We reserve the right to cancel the job or appointment without any prior notice in circumstances where:
All complaints must be made in writing via email or letter. Also, complaints owing to dissatisfaction from the service we have provided, damage, or theft must be reported within 48 hours of our visit. Failure to adhere to these terms may affect the money-back or satisfaction guarantee that we have given you, as we reserve the right not consider any complaints made after this 48-hour period.
Refunds will be issued in accordance with our complaints procedure and the terms of our Money-Back Guarantee and only issued if we cannot rectify the problem for you after being given the opportunity to so. In these circumstances, we will refund you for the part of the work which you are not satisfied with or perhaps come to some other arrangement, whichever suits you best!
Extra Charges of £5 to £10 MAY Be Incurred for:
Before we commence, we prepare by protecting all delicate areas and items surrounding the area to be cleaned once on-site. We also prep any items of furniture that need to be moved.
Our professionals prepare the area by removing dry soil and other compounds and contaminants.
We can utilise both air movers and dehumidifiers if necessary in order to get the tiles dry enough to seal, depending on time requirements.
We then pre-spray the appropriate solution onto the tiles to get the job done effectively. This depends on whether there may be efflorescence, wax, or old seals present, along with the type of tile that is being cleaned.
Depending on the size of the job and the condition of the tiles in some areas, deep cleaning may either be agitated manually or with a rotary machine before being pressure-extracted with our state-of-the-art clean and capture technology.
Depending on the floor type, we may either seal the whole tile or just the grout lines. We make sure to use the correct type of sealant to achieve the correct results and prevent any further problems.
Our team will not leave your premises until they are satisfied that the sealers have dried without any problem and also after you have looked at your fully restored floor. In the unlikely event that you are not delighted with the results, we will completely reclean the area for free. A 100% risk-free, money-back guarantee is available when you use our services.
We always leave the floor within a neutral pH range and without any residues, ready for sealing if necessary.
This involves an initial visit to your home where we identify the depth of your cleaning requirements and determine the best course of action. We also prepare a no-obligation, written quotation for you to look over, with all options quoted for upfront and absolutely no hidden charges.
When you are a domestic customer, we offer you the opportunity to spread out the cost of your regular carpet, floor, and upholstery cleaning costs. You can choose a basic maintenance package that includes an initial full deep clean of your carpets, followed by another clean of any stained or heavy traffic areas.
During this period of time, you are covered for up to 2 emergency call-outs for spills or unfortunate accidents. Our professionals will do their best to respond within 48 to 72 hours.
We also offer a range of tailor-made services through our Gold, Silver, or Bronze maintenance packages, where you can spread the cost of cleaning and maintaining some or all of your floors and soft furnishings all year round. The key benefits of our maintenance packages are as follows:
It is a fact that regularly cleaned carpets and upholstery last longer, appear less worn, and look better throughout their full life cycle.
Immediate action is usually the difference between permanent staining and ruined carpets or upholstery.
Free Scotch Guarding/Stain Protection and Allergy Relief Treatments
Increased Hygiene and Allergy Relief All Year Round
No Need to Save up and Budget or Skip Your Annual Clean and Let Your Carpets or Furnishings Reach a Neglected State
No Need to Worry about When or Who to Use to Clean Your Dirty Carpets or Upholstery
It is a fact that regularly cleaned carpets and upholstery last longer, appear less worn, and look better throughout their full life cycle.
Immediate action is usually the difference between permanent staining and ruined carpets or upholstery.
Free Scotch Guarding/Stain Protection and Allergy Relief Treatments
Increased Hygiene and Allergy Relief All Year Round
No Need to Worry about When or Who to Use to Clean Your Dirty Carpets or Upholstery
Contact our local carpet cleaners and local floor sanders near you to discover more about a full selection of floor restoration services.
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